Shipping Policy

Effective Date: 6/13/23

Thank you for choosing SacredVial! This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products ordered through our website or other sales channels. By placing an order, you agree to comply with this policy.

1. Order Processing:
a. We strive to process and ship all orders within 14 business days (excluding weekends and holidays) after payment confirmation.
b. Please ensure accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery resulting from incorrect addresses provided by the customer.

2. Shipping Methods:
a. We offer various shipping methods for domestic and international orders. The available options will be displayed during the checkout process.
b. Shipping costs are calculated based on factors such as package weight, dimensions, destination, and selected shipping method.

3. Delivery Time:
a. Delivery times may vary depending on the shipping method, destination, and other factors beyond our control.
b. Estimated delivery times provided during the checkout process are approximate and not guaranteed.
c. We are not responsible for delays caused by customs processing, weather conditions, or other unforeseen circumstances.

4. Order Tracking:
a. Once your order is shipped, we will provide you with a tracking number and instructions to track your package.
b. It may take up to [Insert Timeframe] for the tracking information to be updated after shipment.

5. International Shipping:
a. For international orders, the customer is responsible for any additional customs fees, taxes, or import duties imposed by the destination country.
b. We are not responsible for any customs delays or confiscation of products at the destination customs office.

6. Order Modifications and Cancellations:
a. Modifications or cancellations to orders can only be made before the order is shipped. Please contact our customer support as soon as possible.
b. Once an order is shipped, it cannot be modified or canceled. In such cases, our return policy will apply.

7. Non-Delivery:
a. If a package is undeliverable or returned to us due to an incorrect address provided by the customer, the customer will be responsible for additional shipping costs to resend the package.
b. If a package is not delivered within a reasonable timeframe and the tracking information does not show any updates, please contact our customer support for assistance.

8. Lost or Damaged Packages:
a. We take utmost care to ensure that your order is packaged securely. However, in the rare event of a lost or damaged package during transit, please contact our customer support immediately.
b. We will work with the shipping carrier to resolve the issue, file any necessary claims, and provide a suitable resolution to the customer.

9. Returns and Refunds:
a. For information on our return policy and procedures, please refer to our dedicated Returns and Refunds Policy.

10. Contact Information:
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at sacredvial@gmail.com.

Please note that this shipping policy is subject to change without prior notice. The most current version will be posted on our website.