FAQ

1. What is SacredVial.com? SacredVial.com is an online store that specializes in offering a wide range of exquisite jewelry and decor items. We curate unique pieces crafted with precision and attention to detail, allowing you to adorn yourself and your surroundings with elegance and style.

2. What is your return and refund policy? We understand that sometimes a product may not meet your expectations. That's why we offer a 30-day return and refund policy. If you are not satisfied with your purchase, you can initiate a return within 30 days of receiving the item. Please ensure that the product is in its original condition, unworn, and with all the tags and packaging intact. Once we receive the returned item, we will process your refund promptly.

3. Is shipping free? At certain times, yes, we offer free shipping on all orders within our delivery areas. 

4. How long does it take to receive my order? On average, most products are shipped within 5-14 business days. Please note that the shipping time may vary depending on the availability of the item and your location. We make every effort to ensure your order reaches you as quickly as possible without compromising on the quality of our products.

5. How can I track my order? Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and get real-time updates on its whereabouts. Rest assured, we strive to keep you informed every step of the way.

6. Can I cancel or modify my order after it has been placed? We understand that plans change, and you may need to cancel or modify your order. Please reach out to our customer support team as soon as possible with your order details. While we cannot guarantee that changes can be made once an order is placed, we will do our best to accommodate your request.

7. What payment methods do you accept? We accept various payment methods to ensure convenience and security for our customers. You can pay for your order using major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added flexibility.

8. Do you ship internationally? Yes, we ship our products internationally. However, please note that international shipping may incur additional customs fees, taxes, or import duties, which are the responsibility of the buyer. We recommend checking with your local customs office for more information regarding these charges.

9. What if I receive a damaged or defective item? We take great care in packaging and shipping our products, but if you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, repair, or refund.

10. How can I contact customer support? If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us by emailing sacredvial@gmail.com or by using the contact form on our website. We strive to provide timely and helpful responses to ensure your satisfaction.

At SacredVial.com, we are committed to offering you a seamless shopping experience with exceptional products and customer service. Shop with confidence and explore our collection of stunning jewelry and decor items to enhance your personal style and surroundings.